Delivery
Delivery Options:
Royal Mail Tracked 48– £3.95 / 1-3 working days (FREE over £30 UK mainland)
Royal Mail Tracked 24- £4.95 / 1-2 Working day’s – (FREE over £50 UK Mainland)
Next Working Day – £5.95 / 1 working day (FREE over £100 UK mainland, Excluding weekends)
Order before 12 pm for same day dispatch.
Order after 12 pm on Friday, dispatch will be on the following Monday.
Discreet Packaging:
All orders are sent out in plain brown boxes with only an address label attached to the outside. To ensure discretion there are absolutely no references to the contents on the outside of the package. The “return to if undelivered” address is stated as 3PL Logistics
Where is my Delivery?
All items displayed on our website as ‘In Stock’ are available to be ordered from our warehouse and will be dispatched the same working day that we receive your order (if placed before 12:00 pm Monday-Friday excluding bank holidays). Over 99% of our parcels are delivered within the specified time for your delivery method but if you don’t receive your order within the time expected please track your parcel online or contact our Customer Services team at sale@sweetwayz.co.uk
If you do not receive your order we ask that you let us know within a reasonable period (30 days from order) if your parcel does not arrive. Under Trading Standards guidelines, if you do not notify us that your parcel has not been delivered we will assume it arrived safely.
Delivery Details:
Standard Delivery – Royal Mail Tracked 48hr
If you order before 12:00 pm on a weekday, 95% of Royal Mail 48 parcels are delivered within 2 working days. Please check the tracking code you received when your item was dispatched against the Royal Mail website. Your parcel may be on its way or require collection from your local Sorting Office if Royal Mail were unable to deliver. If this tracking code doesn’t provide enough information about the whereabouts of your parcel please contact our Customer Services team. Please note that 48 hours is a guideline and some parcels may take slightly longer but if you have any questions please contact us.
Royal Mail Tracked 24hr
If you order before 12:00 pm on a weekday, Royal Mail 24 parcels are usally delivered within 1-2 working days. Please check the tracking code you received when your item was dispatched against the Royal Mail website. Your parcel may be on its way or require collection from your local Sorting Office if Royal Mail were unable to deliver. If this tracking code doesn’t provide enough information about the whereabouts of your parcel please contact our Customer Services team. Please note that 24 hours is a guideline and some parcels may take slightly longer but if you have any questions please contact us.
Next Working Day Delivery (1 working day)
Place your order before 12:00 pm Monday-Thursday and you may select Next Working Day Delivery to receive your parcel within 24 hours guaranteed to any address within mainland UK. You can track your parcel using the tracking code emailed to you at dispatch. If you don’t have this code or need further assistance please contact us via email sale@sweetwayz.co.uk . If your order does not arrive by 5:30 pm the next working day after order, please contact us for assistance. Please note that all Next Day Delivery packages will require a signature.